Ok to give you guys a bit of background on this. Matt and I have been sharing a AT&T Family (cellphone) plan with Ben and Ana for about the last two years. However, all good things must come to an end, and with them living in Columbia they wanted to change the plan so their numbers would have their area code and since we don't want to change our area code, so you see the problem. Anyway, today I called AT&T to find out what we're going to have to do to separate the plan. I had Matt look up Alltell's info because I wanted to see where the better deal was and if I could get AT&T to lower their prices to keep a customer. This is what happened:
I call and go through the whole automated system (which I absolutely hate) there is no question about transferring service so I hold for a customer service rep.
Rep answers I tell him the whole story only to get this response: "Well since he's wanting to change his plan then you will just have to get your own plan, and that requires the purchase of new phones, a two year service agreement, activation fees, ect."
I was thinking "now hold on that's ridiculous"
So I told the guy: "I already have a perfectly good phone. I mean if I have to do all that it would be cheeper for me to go with Alltell."
As soon as I said Altell he was like "I can transfer you to our wireless department they might be able to do something about that I can't do anything"
I said "thank you very much"
After waiting on hold fro a few minutes I again explained my situation to another lady who was like "oh no since you are already a customer you don't have to do a new service agreement just transfer the service to a new account. They might do a credit check but that's all . So have him (Ben) call and verify that you are going to transfer the numbers and then call this other number and they'll be transfered. No problems."
I was so relived I forgot to try and get them to change the price or minutes, I guess I'll try that when we actually transfer.
More Later
~Lydia~
No comments:
Post a Comment